What should I do if a gaming issue occurs?

First, contact us via our 24/7 Live Chat. If it cannot be resolved there, email support@m98.lat with your game history, screenshots, and full details of the incident. We will handle it as quickly as possible.

Official Document

m98 Terms & Conditions and Terms of Use

This page is an official agreement document that clearly sets out the rights, responsibilities, and operational policies related to using the m98 platform.

Last modified: 30 October 2026

1 Introduction and Agreement
2 Account Registration and Eligibility
3 Account Management
4 Deposit / Withdrawal Policy
5 Bonus and Promotion Policy
6 Gaming Rules
7 Prohibited Activities
8 Privacy and Security
9 Limitation of Liability
10 Amendments and Termination
11 Contact Us
12 Frequently Asked Questions

1. Introduction and Agreement

By accessing the m98 platform, registering an account, or participating through gameplay, you are deemed to have read and understood these Terms & Conditions and to have agreed to a fully binding personal legal agreement with the platform.

This agreement applies directly to all services, games, financial transactions, and any digital platform spaces provided by m98. If you do not accept this agreement, you must stop using the platform immediately.

In this document, the term "platform" refers to the m98 website, mobile website, and all related services. "We", "platform owner", and "m98" refer to the company that operates and maintains this platform. "You" or "user" refers to any person who accesses and uses the platform.

2. Account Registration & Eligibility

2.1 Age Restriction

Only players aged 21+ are allowed to access the m98 platform. Anyone under the age of 21 is not permitted to use the platform. We reserve the right to verify a user's age at any time.

2.2 Account Ownership

Each person may only open one account. Opening more than one account under the same household, shared IP address, or payment method will be treated as fraudulent activity and will result in immediate account closure.

Accounts must be registered under your own name. Using another person's identity to open an account is strictly prohibited.

2.3 Accurate Registration Information

The details you provide when registering — name, date of birth, phone number, and payment method — must be accurate. Accounts registered with false information may encounter problems during withdrawals, and we cannot be held responsible for that.

Do not share your log-in details (username and password) with any third party. It is your own responsibility to keep them secure, and we are not liable for any losses resulting from third-party access to your account.

3. Account Management

3.1 Account Verification

We reserve the right to verify a user's personal and payment information at any time. During verification, we may temporarily suspend withdrawals to prevent any irregularities, and will allow them to proceed once verification is complete.

3.2 Account Disruptions

No gameplay is permitted while an account is suspended. We are not liable for any losses that may arise from disruptions such as platform server errors or network unavailability. If you experience such issues, please contact our 24/7 Live Chat service immediately.

3.3 Account Closure

If you wish to close your account voluntarily, you can request this through Live Chat. Any remaining balance will be returned in accordance with our withdrawal policy. Bonus funds in accounts closed due to rule violations will be forfeited.

4. Deposit / Withdrawal Policy

4.1 Deposit Methods

The currently accepted payment methods on the m98 platform are KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer.

4.2 Minimum Deposit and Withdrawal Amounts

Minimum deposit amount — by any method — 20,000 Ks
Minimum withdrawal amount — by any method — 30,000 Ks

4.3 Withdrawal Processing Time

Once a withdrawal request is approved, you can generally expect the funds to arrive within 30 minutes to 3 hours. It may take longer during inter-bank checks or when account verification is in progress.

4.4 Source of Funds Verification

In line with international financial standards, we reserve the right to conduct checks on deposits and withdrawals. If an amount exceeds what is considered reasonable, we may ask you to provide evidence of the source of funds.

4.5 Refunds

If you have made a deposit but have not yet placed any bets and wish to close your account, you may apply to withdraw the remaining balance as a refund. Only the original deposit amount you personally deposited is eligible for refund — bonus funds are not included.

All payments are protected by SSL encryption and processed through the original payment provider network, so m98 never stores your banking details directly.

5. Bonus and Promotion Policy

5.1 Welcome Bonus

m98 offers a 100% welcome bonus on your first deposit (up to 500,000 Ks). The bonus amount must be wagered 10 times before any withdrawal can be made.

Example —

If you deposit 20,000 Ks, you receive a 20,000 Ks bonus and can play with 40,000 Ks. You must wager 20,000 Ks × 10 = 200,000 Ks before you can withdraw.
If you deposit 1,020,000 Ks, you receive a 500,000 Ks bonus (maximum amount) and can play with 1,520,000 Ks. You must wager 500,000 Ks × 10 = 5,000,000 Ks before you can withdraw.

5.2 Bonus Usage

The bonus can only be used to play games available on the platform, and direct cash withdrawal is not allowed while a bonus is active. Winnings from a bonus can only be withdrawn after the wagering requirement has been met.

5.3 Bonus Forfeiture

Cases where a bonus may be forfeited —

When playing using fraudulent methods or exploiting the system
When more than one account is used by the same person
When attempting to withdraw before the wagering requirement is met
When a breach of these terms and conditions is found

5.4 Promotion Changes

We reserve the right to change promotions and bonus policies at any time with prior notice. Continued use of the platform after any change is considered acceptance of that change.

6. Game Rules

6.1 Game Fairness

Game results on the m98 platform are powered by a Random Number Generator (RNG) and cannot be altered by us in any way. Live casino games are played with live dealers and fair play is maintained at all times.

6.2 Game Records

In the event of a dispute over a game outcome, our server records will be the official reference. For any game issues caused by a player's device malfunction or network disconnection, the server records will be considered the accurate source.

6.3 Software Bugs

If a software bug causes a player to receive an unfair advantage, we reserve the right to void those gains and fix the bug immediately. Players who identify and report a bug to us will be rewarded.

7. Prohibited Activities

The following activities are prohibited on the platform —

Bonus abuse or fraudulent claiming of bonuses
Initiating chargebacks to claim bonuses
Using robots, bots, or automated playing software
Attempting to tamper with the platform's client software
Using unauthorized tools or software to gain an unfair advantage in games
Depositing or withdrawing funds for the purpose of money laundering
Opening more than one account in an attempt to claim multiple bonuses
Requests to leak another player's game-related information

If any of the above prohibited activities are found to have been committed, we reserve the right to close the account without prior notice and forfeit any remaining bonus balance.

8. Personal Data and Security

8.1 Use of Information

We use the information provided at registration only for service delivery, security verification, and service improvement. We do not sell personal data to third parties. For full details, see our Privacy Policy.

8.2 Cookies

The platform uses cookies to remember your account and ensure the website functions properly. If cookies are disabled in your browser, some website features may not work correctly.

8.3 SSL Security

All data transmissions on the platform are protected by SSL encryption, and regular audits are conducted by certified game providers to ensure fairness.

9. Limitation of Liability

The m98 platform and its directors, employees, and representatives are not liable for any player losses in the following situations —

Game connection interrupted due to the player's own network issues
Losses resulting from the player's own device being compromised
Situations arising from the player sharing login credentials with a third party
Social or financial hardship caused by the player's own monetary losses
Legal action pursued upon discovery of violations of applicable international laws

In any case, our liability shall not exceed the total amount deposited by the player during the 3-month period relating to the incident.

10. Amendments and Termination

10.1 Amendments

We reserve the right to amend these Terms and Conditions at any time. The latest version published on the server takes effect from the date it is posted. Players are responsible for reviewing this page regularly before playing.

10.2 Service Suspension

The service may be temporarily or permanently suspended due to technical maintenance, unforeseen events (Force Majeure), or circumstances beyond our control. We cannot be held responsible for losses from gameplay occurring during such periods.

10.3 Dispute Resolution

If a problem arises with any player matter, please contact us first via our 24/7 Live Chat. We will do our best to resolve it, and if unresolved, you may write to us at email: [email protected].

11. Contact Us

If you have any questions or complaints regarding these Terms and Conditions, you can reach us through the following channels —

Live Chat — Available 24/7 in Myanmar language, directly through the platform
Email — [email protected]

Our support team is available 24 hours a day, 7 days a week in Myanmar language.

What you should know about the Terms and Conditions

You must be 21+. If your date of birth is found to be incorrect during verification, your account will be closed immediately and any remaining balance may be forfeited, so please register with your real age.

To withdraw winnings from the welcome bonus, you must wager 10x the bonus amount. For example — if you receive a 20,000 Ks bonus, you must wager 200,000 Ks before you can withdraw.

Each person may only open one account. If multiple accounts are found using the same IP address or the same payment method, bonuses will be cancelled and the accounts may be closed.

Withdrawals are normally processed within 30 minutes to 3 hours after approval. It may take longer while account verification is in progress.

We update the "Last modified date" on this page and the latest version published on the server takes effect immediately. We recommend reading this page regularly before playing.

First, contact us via our 24/7 Live Chat. If it cannot be resolved there, email [email protected] with your game history, screenshots, and full details of the incident. We will handle it as quickly as possible.

Regardless of the payment method used (KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer), the minimum deposit is 20,000 Ks and the minimum withdrawal is 30,000 Ks.

Play with confidence at m98

Once you have read and understood these Terms and Conditions, you can log in to the m98 platform and enjoy fair gameplay.